AGNTCon + MCPCon Europe 2026

The public statutory health insurance system in Germany faces a dual challenge: demographic change is creating a shortage of skilled professionals while operational pressure continues to rise due to an aging population. Healthcare organisations must therefore automate high-volume processes without compromising reliability, governance, or trust.

This session presents BARMER’s journey from governed data and analytics platforms to production-oriented agentic systems supporting real operational workflows. Rather than focusing on isolated chatbots or copilots, it explores how agentic systems can be embedded into core enterprise processes in highly regulated environments.

The talk highlights key design patterns including workflow orchestration, agent runtime separation, observability, and human-in-the-loop escalation. It also demonstrates why many early agent architectures fail under regulatory constraints and what changes are required to meet enterprise standards for compliance, auditability, and resilience.